 | Southern Business Women's Network |
Not receiving emails?
The two most common reasons for members and subscribers not receiving our emails are explained below, with suggested solutions.
Spam Filters
Email systems have a level of spam protection, and some are more aggressive than others. If you are using services including (but not limited to) hotmail, outlook, gmail - your emails may be filtered to the junk or spam folders.
The solution is to add SBWN as a trusted contact. Instructions are below - find your email system and follow the instructions.
Email Address Issues
The second is because our system may have deactivated your email due to repeated errors. Suggested steps include:
- Check to see if your inbox is full.
- Check to see if the email address on your profile is correct and up to date.
- If using a work email, ensure your company allows our emails to pass through their security systems.
Common email systems
Apple mail (desktop)
If Apple Mail delivers a legitimate message to junk, you can do two things.
- Teach Apple Mail's filter to allow future messages. Open the junk folder and find the message. Move the message into the inbox.
- Add our From email to the address book. Open the message, right-click the sender email address, and choose Add to Contacts.
For additional information about Apple Mail, visit the Apple Mail Support Page.
Mail (Apple iOS mobile devices)
If Mail delivers a legitimate message to junk, you can do two things.
- Teach Mail's filter to allow future messages. Open the junk folder and find the message. Move the message into the inbox.
- Add our From email to the address book. Open the message, and tap the From email address. Then tap Create New Contact to input the address in the contacts list.
For additional information about the Mail app, visit the Apple Support Page.
Gmail (desktop and mobile)
If Gmail delivers a legitimate message to spam, you can do two things.
- Mark a received campaign as Not Spam. Open the spam folder and click or tap the message. Click Not Spam.
- Add our From email to the address book. Open the contact list, click or tap New Contact, and input the address.
For additional information about Gmail, visit the Gmail Support Page.
Outlook
If Outlook delivers a legitimate message to spam, you can do two things.- Mark a received campaign as Not Junk. Open the junk folder and click the message. Click Not Junk.
- Add our email address to your address book. Open the message, right-click the sender name, and click Add to Contacts. Authentication information may display in Outlook's sender name area, so add our address only.
For additional information about Outlook, visit the Office Support Page.
Outlook.com
If Outlook.com delivers a legitimate message to junk, you can do two things.
- Mark a received campaign as Not Junk. Open the junk folder and right-click the message. Click Not Junk.
- Add our From email to the Safe Recipient list. Click the gear icon, and choose Options. Click the Safe and Blocked Senders link, click Safe Senders, and input our From email address.
For additional information about Outlook.com, visit the Outlook.com Support Page.
Yahoo Mail
If Yahoo Mail delivers a legitimate message to spam, you can do two things.
- Mark a received campaign as Not Spam. Open spam folder, click the message, and click Not Spam.
- Add our From email address to the address book. Open the message and click the Add to contacts button next to the From email address.
For additional information about Yahoo Mail, visit the Yahoo Support Page.